SELLER PAYOUT GUIDE
Payouts & Earnings
Understand how you earn, when payouts are released and what may affect final settlement.
This guide explains seller earnings for rental and sale orders across CostumePeti + Vault platforms.
HOW EARNINGS WORK
Your earnings are calculated after order completion and checks.
Seller payout depends on order value, commission, refunds, return verification, damage adjustments, cleaning or logistics charges where applicable.
Order Value
Total amount paid by the customer for rental or purchase before platform deductions and adjustments.
Commission
Platform commission applied on successful orders based on seller agreement, category or platform policy.
Your Earnings
Final seller amount after commission, refunds, damage deductions or other applicable adjustments.
EARNINGS FORMULA
Simple payout calculation
Seller Earnings = Order Value − Commission − Adjustments
Adjustments may include refunds, damage deductions, cleaning costs, repair costs, delivery charges, late-return penalties or missing accessories where applicable.
SCREEN 1
Track payouts from your seller dashboard
Your dashboard is the main place to view pending earnings, completed payouts, order values and payout status.
- Check completed and pending earnings.
- Review payout requests or withdrawal section.
- Track deductions and adjustments where shown.
- Contact support if payout details look incorrect.
PAYOUT TIMING
When do sellers get paid?
Payout timing depends on order type, delivery status, return verification and dispute status.
Rental Orders
Rental payouts may be released after the product is returned and condition is checked.
- Return must be verified.
- Damage review must be cleared.
- Deposit adjustment may affect settlement.
Sale Orders
Sale payouts may be released after successful delivery and any return/refund window.
- Delivery should be completed.
- Refund/cancellation status is checked.
- Final order value is confirmed.
Delayed Payouts
Payouts may be held if there is a dispute, missing details or unresolved order issue.
- Pending return or damage issue.
- Incomplete payout details.
- Order cancellation or refund review.
PAYOUT SETUP
Complete your payout details
To avoid delays, complete seller profile and payout setup before receiving orders.
- Correct bank or payout details.
- Verified account information.
- Completed seller profile.
- No pending account issues or disputes.
POSSIBLE ADJUSTMENTS
What can affect final payout?
Most orders are straightforward. Adjustments apply only when relevant.
Refunds & Cancellations
Cancelled or refunded orders may reduce or reverse payout eligibility.
Damage Deductions
Repair, replacement or missing accessory costs may be adjusted from deposits.
Cleaning & Repair
Rental cleaning, maintenance or repair charges may affect settlement.
Late Returns
Late-return penalties or booking disruption may affect deposit or payout review.
Logistics Costs
Pickup, delivery, warehouse or handling costs may apply depending on setup.
Disputes
Payout may be paused until order, damage or refund issue is reviewed.
TRACKING EARNINGS
Monitor income regularly
Use the dashboard to track earnings and identify delays early.
- View completed orders.
- Check pending payouts.
- Review completed payout history.
- Monitor deductions and adjustments.
- Report unclear entries to support.
SUPPORT CHECKLIST
What to send support for payout issues
Complete details help support review payout problems faster.
- Seller store name
- Registered seller email
- Order ID
- Product name or SKU
- Payout amount expected
- Issue description
- Screenshots from dashboard if available
PAYOUT FAQS
Common Questions
Rental payouts are usually processed after return verification. Sale payouts are usually processed after delivery completion and any applicable return/refund window.
Payouts may be delayed due to pending returns, damage review, disputes, refunds, incomplete payout setup or verification issues.
Yes, adjustments may apply if refunds, damage deductions, missing accessories, logistics costs or disputes arise after the initial calculation.
Earnings, pending payouts and completed payouts can be viewed in your seller dashboard where payout features are enabled.
Contact support with seller store name, order ID, product SKU, expected amount, issue description and screenshots if available.
SELLER EARNINGS
Track payouts clearly and confidently.
Keep your profile complete, monitor orders and contact support early if payout details look incorrect.